If you’ve changed your mind or simply your mistral-watersports.co.uk product just isn’t right for you, you can return to us within 30 days of receipt.
You will naturally wish to inspect the products you order and try them on for size. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please ensure you do not damage the items (or the packaging) and, if you wish to return anything that it reaches us in perfect condition. Where an item has a hangtag attached, it must still be attached upon return.
Please fill in and enclose the form attached to your delivery note.
Where you have failed to take reasonable care of the goods, whilst in your possession or when returning them or if you have returned your purchase after 30 days (with the exception of faulty goods) we reserve the right not to offer you a refund in full. We may instead return your purchase to you.
We do not accept back worn, used, altered or damaged items.
The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and you keep your proof of postage. mistral-watersports.co.uk cannot accept responsibility for returned parcels which are not delivered to us.
Only items purchased at www.mistral-watersports.co.uk can be returned. Products purchased at another Mistral authorised retailer can only be returned to the original point of purchase.
We’re sorry we won’t be able to exchange your item. If you would like a different product or size simply place a new order so we can get it to you as quickly as possible. We will then process your return and refund for the items you have sent back.
If you are returning item(s) to us please send them to;
Mistral Watersports Online Returns
Unit 4 Roundhouse Road
Faverdale Industrial Estate
We aim to process returns as quickly as possible, but, it can take up to 14 days at busy times of the year.
In the unlikely event your purchase develops a problem we’re here to help. All Mistral items come with a 2-year warranty against manufacturing defects; if your product has developed a fault all you need to do is return it to us with your returns form and let us know the problem. This does not affect your statutory consumer rights.
Any purchases not made at mistral-watersports.co.uk can only be returned to the original point of purchase.
If your item is found to be faulty, we will repair or refund your product free of charge.
Credit / debit card
If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order.
If you paid online using PayPal we will process your refund to your PayPal account.
All refunds will be processed within 14 days of your item being returned.