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EXCLUSIVE: 2 Year Guarantee On Our Boards

Warranty Terms

Our commitment to quality products made from durable materials is evident in every Mistral SUP board. That's why we offer a strong warranty for our products. If, for some reason, you have an issue with your Mistral product sup board that you believe is covered under this warranty, please contact us directly through the Warranty Claims page. Please note that failure to contact us prior to returning a product could lead to your claim being rejected and could lead to you incurring additional costs.

Warranty pertaining to mistral inflatables, hardboards and windsurfing equipment

This limited warranty against manufacturing defects, excludes all other warranties, expressed or implied, including, implied warranties of merchantability and fitness for a particular purpose, with regard to Mistral SUP boards, paddles and accessories. It excludes any incidental or consequential damages or expenses resulting from any defects. Mistral red dot divisions aggregate liability will be limited to an amount equal to the consumers original purchase price, paid for the defective product.

Terms and Conditions

For the original retail purchaser (“Consumer”) mistral-watersports.co.uk provides a 12 month, one (1) year warranty, against material or manufacturing defects of the hull and accessories against material or manufacturing defects from the date of purchase.

Limited Warranty Details

We guarantee our products are free of defects or damage caused by workmanship or materials, for the duration of 12 months after purchase date.

This warranty commitment does not cover any other claim conditions in relation to damage or defects, associated directly or indirectly as a result of the following:

  • wear and tear arising from both normal and casual use
  • extremes of weather or environmental conditions
  • cleaning with any liquid other than cool, fresh water
  • temperatures > 40 and < 2 degrees centigrade
  • prolonged storage in temperatures >30 and < 2 degrees centigrade
  • while in the possession of a freight carrier, including air transportation
  • as a result of loading, unloading or dropping by any party
  • as a result of over tightening on a car or rack systems
  • by accident, neglect, improper use or handling
  • being towed by any additional means
  • use for any activity other than its intended purpose or limits of design
  • structural or dimensional modifications
  • repairs made by any third party other than MRD
  • storage of inflatable boards within a bag when wet or damp
  • incorrect folding-over of fin boxes
  • collision with any object stationary or moving 
  • jumping directly onto a board from an elevated height
  • random acts of aggressive or unreasonable behaviour during use of the product
  • storage of the product in either damp, dark, ventilation free areas
  • use of non-standard fins, larger than specified
  • use of the item after a claim is lodged where additional damage occurs
  • colour fading or variations as a result of UV influences
  • failure to fresh-water rinse equipment after each use
  • salt water crystallisation resulting in fading, deterioration or failure of materials
  • failure to make dry the product before storage
  • failure to follow instructions of use supplied with the product or at the website
  • failure to follow the guidance of handling and use by your retailer
  • use of excessive force, including over-tightening, pushing or twisting
  • dragging of product over abrasive or sharp surfaces
  • use of board or paddle by a person of a mass, exceeding design and material limits
  • loan of the product by the owner, for any commercial purpose
  • use of products where use is not intended
  • use in excessive winds where impact damage may be likely
  • breakages / damage which occur in the surf or rapid rivers are not covered
  • over-inflation of boards beyond 18psi
  • over-tensioning of outhauls or in-hauls
  • folding of the inflatables along fin box seam causing deformation

If a Fault is Found by us

mistral-watersports.co.uk retains the right to satisfy warranty via repair or replacement of products or of components deemed defective. In addition, mistral-watersports.co.uk reserves the right to replace original Mistral SUP boards or equipment with comparable current products.